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šŸ“Š2025 Banking Satisfaction Survey – What Do Kiwis Value Most?
A new Consumer NZ survey of 1,920+ New Zealanders shows clear trends in how banks are meeting (or missing) customer expectations.

āœ…Strong performance inĀ digital and mobile banking
āš ļøLower satisfaction in areas likeĀ savings interestĀ andĀ fees

The data highlights evolving customer priorities — and where financial institutions should be focusing next.

Banking2025 CustomerSatisfaction ConsumerNZ FinancialServices ExcelerateConsulting

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